Terms of business

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Booking

Once a consultation/event
has been booked, a confirmation of the booking will be sent with details
of the venue, time, costs and any other information that is required to
ensure the consultation/event runs smoothly.  All instructions must be
followed to ensure the safety of all those involved.  Failure to do so
may result in the cancellation of the consultation/event with no refund.

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For events the full fee is
required at the time of booking in order to secure your place.
Unfortunately, if payment is not received on booking, you may lose your
place.

It is the responsibility
of the client to ensure that they are available at the correct time, on
the correct day of the consultation/event.  Failure to do so may result
in the cancellation of the consultation/event place with no refund.

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Refunds and Cancellations

Consultations/Training visits/Follow Up visits
  

Full payment is required at least 72 hours in advance for consultations, training visits and follow ups.

No refunds will be given  if you need to postpone or cancel within 7 days of your appointment, we will endeavour to re-arrange an alternative date where possible.

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Events - Workshops and Talks

Full
refunds are only possible if your place is cancelled with at least 14
days notice, even if the circumstances are unavoidable.  This is to
ensure the event can still go ahead because outside trainers/speakers
and venues will need to have been pre-booked and paid.

If an event has to be cancelled due to the weather or due to unforeseen circumstances, the event fee will be refunded.

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Payment

The balance of the consultation fee and any training goods must be  paid in full at the time of the consultation or event. Payment is  accepted by cash or bank transfer at the time of the consultation or  event. The price of the consultation or event will be the price as  agreed on the confirmation letter.

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Attendance

Consultations/Training visits

To ensure you gain the most from the consultation, all family members  or friends who come into regular contact with the dog(s) are encouraged  to be present. A behavioural consultation does however take up to two  hours and so it is advised that children under the age of 5 have an  adult who is able to supervise and if necessary take them into a  different room during the consultation.

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Safety and Responsibility

Consultations

In order to ensure my own personal safety and that of your dog(s), it  is essential that all dog(s) are placed securely in another room prior  to my arrival at your home. Introductions will then be supervised by  myself during the visit. All instructions during the consultation must  be followed to ensure the safety of all of those involved. Failure to do  so may result in the cancellation of the consultation with no refund.

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Consultations, Training visits and Events

Although every precaution
is taken to ensure the highest safety standards, the safety of both
yourselves, your pets and your property remains your responsibility;

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• By booking with Jenny baxter, you are accepting that participating  in the training and modification of your dog’s behaviour may pose a risk  of injury to yourself and your dog. You also are accepting  responsibility for ensuing that anyone who accompanies you to a  consultation is aware that they do so at their own risk.

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• By booking with Jenny Baxter, you are accepting that Jenny Baxter  will not take responsibility for any accidental damage to property owned  by yourself and if damage is made to any property of Jenny Baxter, this  will be replaced or fully compensated.

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If any accidents or injuries occur, they must be immediately reported  to myself at the time they occurred to ensure the correct safety  protocols are followed.

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Insurance

Jenny Baxter is fully insured with Victor Insurance with 'Pet Trainers and Behaviourists Insurance Cover'.

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Privacy Policy 

Unless required by law, public interest or you give your consent, information which you supply will be kept confidential.

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Clients

By paying the deposit you are giving permission for Jenny Baxter to  obtain, store or share the following information set out below, under  the new general data protection regulations:

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1. Contact your vets to obtain your pet’s full medical history.

2.
Share a summary of your report with your vets and discuss any findings
with them that relate to the treatment of your pet e.g. if they require
further medical investigations or medication.

3.
Save your report and contact information on a password protected
computer that is stored in a locked premises.  This will be saved for
the duration of your dog’s treatment and for 2 years thereafter.  This
is to ensure that any further contact regarding any behavioural
concerns, or incidents that occur, can be properly investigated from the
history and treatment that has been advised.

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Website Users

The business website is hosted on the GoDaddy.com platform.  GoDaddy.com provides an online platform that allows Jenny Baxter to sell  her services to you. Your data may be stored through GoDaddy.com’s data  storage, databases and the general GoDaddy.com applications. They store  your data on secure servers behind a firewall.

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Google
Analytics is used to measure and collect session information, including
page response times, length of visits to certain pages, page
interaction information, and methods used to browse away from the page.

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If anyone has used the 'contact me' page, this information is not  stored other than on the email that it was sent.  Emails can only be  accessed on a password protected phone and a password protected computer  that is stored in a locked premises. If you would like your enquiry  email to be deleted from the server, please contact me at  jenny@positivelydogs.co.uk

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Jenny Baxter reserves the right to modify this privacy policy at any  time, so please review it frequently. Changes and clarifications will  take effect immediately upon posting on this website. If material  changes are made to this policy, Jenny Baxter will notify you that it  has been updated, so that you are aware of what information is collected  and how it is used.