Terms of business

1. About Positively Dogs

Positively Dogs provides professional dog training, behaviour consultations, advice and related services through Jenny Baxter.

Services may be delivered in person, by telephone or online, depending on the service agreed.

Every dog is an individual. Advice and training recommendations are based on the information provided, professional assessment and the circumstances of the dog and its household.

2. Enquiries and Initial Assessment

Submitting an enquiry through the Positively Dogs website does not create an obligation to purchase a service.

Following an enquiry, Jenny will review the information provided and recommend an appropriate next step.

This may include a complimentary 10-minute discovery call, a paid advice consultation, a behaviour consultation or individual training.

The discovery call is optional and is intended to establish which service may be most suitable. It is not a full behaviour assessment or training consultation.

Before a paid service is arranged, you may be asked to complete a more detailed questionnaire.

You agree to provide information that is accurate and complete to the best of your knowledge, particularly concerning your dog's health, behaviour and any previous incidents involving people or other animals.

3. Services and Fees

Positively Dogs currently offers the following services:

Triage Advice — £95

A 60-minute consultation, normally conducted remotely, providing initial professional advice and guidance.

Behaviour Consultation — £395 plus agreed travel expenses

An initial face-to-face behaviour consultation, normally lasting approximately 90 minutes.

Any applicable travel expenses will be explained and agreed before payment is requested.

One-to-One Training

Individual training sessions tailored to the needs of the dog and owner. The price and duration will be confirmed before booking.

Follow-Up Consultations — £85

Further advice or consultation following an existing service, where appropriate.

Additional services, including any upgrade from Triage Advice to a Behaviour Consultation, will be explained and priced individually before payment is requested.

Prices and service details may be updated from time to time. The price agreed and confirmed for your booking will apply.

No additional travel expenses or optional charges will be added without your agreement.

4. Booking and Confirmation

A service recommendation does not automatically constitute a confirmed appointment.

Once the appropriate arrangements have been agreed, you will receive confirmation of the service, date, time, location or delivery method, price and any relevant instructions.

You are responsible for ensuring that you are available at the agreed time and that the information supplied for your booking is correct.

If you need to change an appointment, please contact Positively Dogs as soon as possible.

Where a consultation takes place at your home, you must ensure that the environment is suitable and safe for the visit.

5. Payment

Payment for paid consultations, training sessions and follow-up appointments is normally requested in advance through a secure online payment link.

Unless otherwise agreed, payment must be received at least 72 hours before the scheduled appointment.

Where an appointment is arranged at shorter notice, payment arrangements will be confirmed individually.

Payment requests will clearly identify the service being purchased and the total amount payable, including any agreed travel expenses.

Bookings may be postponed or released if payment is not received by the agreed deadline, following reasonable efforts to contact you.

Positively Dogs uses a third-party payment provider to process online payments securely.

6. Cancellations, Refunds and Rearrangements

We understand that circumstances can change and will always try to approach requests to rearrange appointments reasonably.

Your statutory cancellation rights

Where you purchase a service online, by telephone or otherwise at a distance, you will normally have a legal right to cancel within 14 days of entering into the contract, subject to any applicable legal exceptions.

If you ask for a service to begin during that 14-day period, Positively Dogs may require your express agreement to begin early.

Where you have expressly requested that a service begins during the cancellation period and then exercise your statutory right to cancel, you may be required to pay a proportionate amount for services already provided, where permitted by law.

If the service has been fully performed during the cancellation period following the required express request and acknowledgement, your statutory right to cancel that service may be lost.

Cancelling or rearranging an appointment

Please give at least seven days' notice wherever possible if you need to cancel or rearrange an appointment.

Where less notice is provided, Positively Dogs may make a reasonable cancellation charge reflecting losses directly resulting from the cancellation, taking account of costs saved and any reasonable opportunity to refill the appointment.

Any charge will be explained and will not exceed what is fair and legally recoverable.

Where possible, an alternative appointment will be offered.

Any refund due will be processed using the original payment method wherever practicable.

Cancellation by Positively Dogs

If Jenny needs to cancel an appointment because of illness, unsafe conditions or other unforeseen circumstances, an alternative appointment will be offered.

If a suitable alternative cannot be agreed, a refund will be provided for the affected service that has not been delivered.

Nothing in this section limits your statutory rights where services are not provided with reasonable care and skill or otherwise fail to meet applicable legal requirements.

7. Veterinary Referrals and Health Information

For behaviour consultations, a veterinary referral may be required before behavioural treatment or practical work can begin.

This is to help identify or rule out medical conditions, pain or other health concerns that could contribute to the dog's behaviour.

Where a veterinary referral is required, Positively Dogs will provide the appropriate referral form and instructions.

You will be responsible for forwarding the form to your veterinary practice and requesting that the completed information is returned directly to Jenny Baxter.

The consultation or associated behavioural work may need to be postponed until the required veterinary information has been received and reviewed.

You agree to disclose any known medical conditions, injuries, medication or relevant changes in your dog's health.

Jenny may recommend that further veterinary advice or investigation is sought before training or behaviour modification proceeds.

Any communication with your veterinary practice, including the sharing of reports or behaviour-related information, will be handled in accordance with the Positively Dogs Privacy Policy and applicable data protection requirements.

Positively Dogs does not provide veterinary diagnosis or treatment and does not replace advice from a qualified veterinary surgeon.

8. Safety During Consultations and Training

The safety and welfare of dogs, owners, visitors and the trainer are a priority.

For home-based behaviour consultations, all dogs must initially be safely secured in a separate room before Jenny arrives, unless Jenny has specifically advised otherwise.

Introductions will be managed by Jenny when appropriate.

You must inform Jenny in advance if your dog has previously bitten, snapped at, threatened or injured a person or another animal, or has shown behaviour that could create a safety risk.

You must also disclose any significant changes in behaviour before an appointment.

All reasonable safety instructions given during consultations or training must be followed.

Where appropriate, Jenny may request the use of leads, barriers, muzzles or other suitable management equipment.

Positively Dogs reserves the right to stop or postpone a session where there is a significant and immediate safety concern that cannot reasonably be managed.

Any decision regarding charges or refunds in these circumstances will take account of the reasons for stopping the session, work already completed and applicable consumer rights.

9. Client Responsibilities

You remain responsible for the care, welfare and appropriate supervision of your dog throughout consultations and training.

You are responsible for ensuring that other people attending a session understand and follow relevant safety instructions.

Children must be appropriately supervised by a responsible adult.

Where possible, household members who regularly interact with the dog are encouraged to participate in behaviour consultations so that advice can be applied consistently.

You must tell Jenny about any circumstances that could affect the safety or effectiveness of a session, including medical concerns, behavioural changes or environmental risks.

Any accident, injury or significant incident occurring during a session must be reported immediately so that appropriate action can be taken.

10. Training and Behaviour Outcomes

Positively Dogs uses reward-based, welfare-focused training and behaviour modification methods.

The success of any training or behaviour programme depends on several factors, including the dog's health, history, environment, individual temperament and the consistency with which recommendations are followed.

Although Jenny will provide professional advice and guidance with reasonable care and skill, specific behavioural outcomes cannot be guaranteed.

Progress may require ongoing training, environmental management, veterinary input or further professional support.

Recommendations may be adjusted as additional information becomes available.

11. Liability and Insurance

Dog training and behaviour modification can involve inherent risks, particularly where dogs display fear, aggression, reactivity or other challenging behaviours.

Positively Dogs will take reasonable precautions and provide its services with reasonable care and skill.

Clients are expected to follow agreed safety arrangements and take reasonable care to prevent avoidable accidents or damage.

Positively Dogs is not responsible for losses or incidents caused solely by circumstances outside its reasonable control or by a client's failure to follow reasonable safety instructions, except where the law provides otherwise.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

Nothing in these terms affects your statutory consumer rights.

Jenny Baxter maintains professional insurance appropriate to her dog training and behaviour work.

12. Reports, Advice and Training Materials

Written reports, training plans, recommendations and other resources may be provided as part of a service or as follow-up guidance.

These materials are intended for the client and dog for whom they were prepared.

They should not be applied to other dogs without appropriate professional advice, as circumstances and behavioural needs may differ.

Unless otherwise agreed, materials provided by Positively Dogs remain its intellectual property and may not be reproduced, distributed commercially or presented as another person's work without permission.

You may retain and use materials provided for your own dog's care and training.

13. Workshops, Classes and Events

Where Positively Dogs offers classes, workshops, talks or other events, the relevant booking information will explain the fee, location, attendance requirements and any additional conditions.

Payment may be required in full to secure a place.

Any event-specific cancellation arrangements will be provided before booking and will be subject to applicable consumer law.

If Positively Dogs cancels an event and no suitable alternative is accepted, a refund will be provided for the cancelled event.

Participants must follow reasonable safety instructions and any venue requirements.

Dogs may only attend events where their attendance has been agreed and the event is suitable for them.

14. Personal Information and Confidentiality

Positively Dogs collects and uses information necessary to respond to enquiries, arrange services, process payments, maintain training and behaviour records, and communicate with clients.

This may include contact details, information about your dog, completed questionnaires, veterinary referral documents, consultation notes and relevant correspondence.

Information is handled in accordance with the Positively Dogs Privacy Policy and applicable UK data protection legislation.

Information may be shared with relevant veterinary professionals where there is an appropriate lawful basis and where necessary for the dog's assessment or care.

Service providers may also process information on behalf of Positively Dogs for website operation, secure storage, communications and payment processing.

Further details, including retention periods, your rights and how to contact Positively Dogs about your information, will be explained in the Privacy Policy.

15. Complaints and Concerns

If you have any concerns about a service, please contact Jenny as soon as possible so that the matter can be reviewed.

Positively Dogs aims to resolve complaints fairly, promptly and professionally.

Please contact:

Jenny Baxter

Positively Dogs

Email: jenny@positivelydogs.co.uk

Nothing in this section prevents you from exercising your statutory rights or seeking independent advice.

16. Changes to These Terms

Positively Dogs may update these Terms of Business to reflect changes in services, operating procedures or legal requirements.

The version applicable to your booking will be the version provided or made available to you when you agreed to purchase the service, unless a later change is agreed or required by law.

Updated terms will be published on the Positively Dogs website.

17. Governing Law

These Terms of Business are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

Nothing in these terms limits any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

Positively Dogs — Jenny Baxter

Email: jenny@positivelydogs.co.uk

Document version: Draft 1 — October 2026

Copyright © 2026 Positively Dogs. All rights reserved.